Refund Policy
Transparent and equitable refund provisions for your reassurance
Overview
At MeadowTrailBreeze, we recognize that plans can change, and we are committed to establishing transparent and equitable refund practices. This document presents the criteria under which refunds are granted for our yacht charter services.
To ensure clarity, please review this policy thoroughly prior to booking your charter. By reserving a charter with MeadowTrailBreeze, you affirm your consent to these refund conditions.
Standard Cancellation and Refund Timetable
More than 72 Hours Before Charter
Qualifies for: Complete refund excluding processing charges
Processing Period: 5-7 working days
Service Charge: €50 for credit card payments
Requirements: Must be requested via written communication such as email or telephone
24-72 Hours Before Charter
Qualifies for: Half the total cost of the charter
Processing Period: 7-10 working days
Service Charge: €25 subtracted from the refund amount
Requirements: Valid justification needed; subject to administrative charges
Less than 24 Hours Before Charter
Qualifies for: Refunds are not accessible
Exemption: Special circumstances may be taken into account
Alternative Option: A voucher for future charters may be granted at the discretion of the management
Requirements: Emergency claims must be backed by appropriate documents
Cancellation due to Weather Conditions
Our Commitment Regarding Weather
Your safety is our foremost concern. Should the weather be considered hazardous for charter operations by our accredited captain, we provide adaptable alternatives:
- Complete Refund: Issued if it's not feasible to reschedule
- Postponement: Adjust your booking to a subsequent available slot at no extra charge
- Voucher: Offered for use within 12 months from the initial charter date
Weather Evaluation Procedure
We take the following into account when assessing weather conditions:
- Evaluation of wind velocity and direction
- Sea condition monitoring including wave height
- Predictions about visibility and incoming precipitation
- Notices and cautions from the Coast Guard
- Expert safety assessment by our captain
Decision Timeframe: Determinations about weather cancellations are made at most four hours prior to the scheduled departure.
Refunds in the Event of Medical Emergencies
Critical Health Situations
Misfortunes can happen unexpectedly, and we offer consideration for the following circumstances:
- Unexpected medical issues or injuries necessitating hospital care
- Loss of a close family member
- Unanticipated military assignments or withdrawals
- Legal obligations such as jury summons or subpoenas
- Natural catastrophes impacting your ability to travel
Document Verification Requirements
In case of a medical emergency, to process your refund we will need:
- A doctor's note or hospital records
- Death certificate, when relevant
- Formal military orders
- Juridical notices such as subpoenas or jury summonses
- Public advisories or proclamations of emergency
Procedure: Requests that involve emergencies are carried out within 3 to 5 business days post-receipt of the necessary paperwork.
Refunds Resulting from Operational Issues
Mechanical Complications
If the yacht designated for your charter undergoes unsolvable mechanical failures:
- Substitute Vessel: We'll endeavor to furnish an alternative of similar quality
- Complete Refund: Provided if a suitable replacement isn't available
- Proportional Refund: In case the substitute vessel differs in price
- Reparation: Additional compensation might be presented for any inconvenience caused
Crew Unavailability
In the exceptional event that an endorsed crew member is not available:
- If possible, a replacement crew will be arranged
- Complete refund if the charter is unable to proceed
- Rescheduling offered at no additional cost
Procedure for Refund Handling
Payment Reversal Method
Refunds are reversed via the same financial instrument originally used for payment:
- Credit Card Payments: Processed within 5-7 business days
- Wire Transfers: Processed within 7-10 business days
- Cash or Cheque Transactions: Processed within 3-5 business days
Fee Stipulations
Credit Card Transactions
€50 charge for any cancellations requested more than 72 hours prior to the event
EFT Transactions
€25 fee applicable to all refund transactions via bank transfer
Foreign Transactions Concerns
Supplementary fees might apply for financial operations conducted abroad
Voucher Policies for Charters
Conditions for Issuing Credits
Credits for future charter services may be awarded under these scenarios:
- Delay-induced cancellations occurring less than a day prior
- Cancellations stemming from adverse weather conditions
- Elective rescheduling applications
- Unforeseen operational disruptions
Credit Usage Regulations
- Effectiveness: Credible for one year from issuance
- Non-transferability: Credits cannot be exchanged with other individuals
- Value: Equivalent to the full original charter cost (excluding administrative fees)
- Application: Applicable towards any available charter within the validity period
- Expiration Policy: No expansions beyond the one-year limit
Proportional Service Refunds
Disruption in Services
If your charter is hampered or curtailed due to any internal factors:
- A refund in proportion to the non-utilized duration
- A guarantee for an upcoming charter equal in value
- Complimentary additions or advancements
Disturbances Attributable to Guests
In situations where the charter is concluded prematurely due to the actions of a guest or non-compliance with safety practices:
- No reimbursement for the unspent period
- Full cost of the service is still payable
- Possible incurrence of further penalties
Methods of Settling Disputes
In the event of a disagreement over a refund determination, you may:
- Appeal for an examination by our administrative team
- Forward additional substantiation or proof
- Seek an agreement through consumer protection organizations
- Resort to legal actions as permissible by law
Procedure to Apply for a Refund
Step 1: Get in Touch
To initiate a refund, please contact us via:
- Email: [email protected]
- Telephone: +34 932 21 00 00
- Directly at our waterfront office
Step 2: Submit Required Details
Your refund application should include:
- Confirmation code of the booking
- Date and timing of the charter
- Explanation for the cancellation
- Relevant backing documents (if necessary)
- Desired method for receiving the refund
Step 3: Confirmation and Execution
Our customer service will verify receipt of your request within one day, assess it in alignment with the outlined policy, communicate a resolution within two days, and execute approved reimbursements within the declared processing times.
Essential Considerations
- All applications for refunds must be made in written form
- Refunds are managed in €, notwithstanding the original payment's currency
- It is highly recommended to purchase travel insurance
- This guideline may be updated with a month's advance notice
- Refund amounts are subject to prevailing taxes and legislations
Contact Details
If you have questions concerning refunds or need to make a request:
Refunds Department
MeadowTrailBreeze Marine Services Ltd.
Port Vell Marina
Barcelona 08039
Spain
Phone: +34 932 21 00 00
Email: [email protected]
Operating Hours: Monday–Friday, 9:00 AM – 5:00 PM